Mobility: Never miss another call. Ensure all calls find you based on rules you create, using features like scheduler, simultaneous ringing and privileged lists. Don’t want customers to know you’re working from home? Make and receive calls on your mobile device, with the appearance of using your office phone.
Conferencing :Host your own on-demand conference calls for both internal and external attendees, with all the features like conference recording and add or remove participants. It includes: Password-Protected Conference Bridges, Third-party dial-in through DID, Participant Management & Conference Recording.
IVR: Interactive Voice Response offers several options to help ensure that your callers don't get confused and trapped. Within each IVR, you can choose whether or not to allow your callers to dial an extension at any time. This is useful for creating different kinds of IVR experiences. Play a sound to the caller, then continue to the next action. This is for greetings, prompts, instructions, etc. Use the Sound Manager to record whatever sounds you want.
Call Recording : Record Calls on Demand or all calls. Complete set of call records that are easy to access, browse and export. Set up recording of every call made or received on an extension-by-extension basis. Also you can create a rule that dialing a particular sequence in the course of a call (such as *1) will result in the call being recorded.
Contact Center: Easy to configure and use yet highly effective contact center solution .. Minimize customer hold time by sending the caller to the agent that is properly trained to handle their query. Transfer callers who require specific handling in a certain area, such as technical support or sales, directly to agents. Keep the callers in queue if all agents are busy and provide choices to go to another group, supervisor or even have the system call them back.
Integrated Messaging: Simple flexible voice messages users retrieve from their hard client, Softphone, portal or even via email. Leave you a Voicemail message that can be sent to you as a .wav file to your favourite email client.
Call Detail Reporting: Complete set of call records that are easy to access, browse and export. A log of all calls made including: source number; destination number; call duration, date and time.
Personalized Call Routing : With Find Me/Follow Me you’ll never miss another important call. Set your own rules to ring multiple devices simultaneously and create privileged lists for VIP callers.
Voicemail Management & Transcription : Access voicemail via phone, email, SMS or the desktop. Manage, store and even read your voicemail messages.
Flexible Auto-Attendant : Help your customers get to the right person quickly with customizable menu selection and routing.
Mobile Device Integration : Make and receive calls from your mobile device using your business phone number.
Multiple Location Integration : Create a consistent, seamless caller experience between multiple locations or branch offices.
Offsite Desk Phone and Softphone Support : Work from anywhere using a desk phone connected to the office phone system through any broad-band Internet connection, or use a soft phone and a computer headset.